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TechLink Warranty

TechLink Limited Lifetime Warranty

TechLink Premium HDMI cables "The Cable" are built to the highest HDMI standards to give you the best possible performance.

TechStyle provides a LIMITED LIFETIME WARRANTY to the original purchaser that TechLink Premium HDMI cables shall be free of defects in material or workmanship.

TechStyle Ltd will replace the cable, regardless of how long you own it, if it should fail to perform to its design specifications.

If you are the original purchaser of the cable and you purchased it from an authorised distributor, retailer or reseller in its original packaging, TechStyle will provide one free replacement cable under the following terms and conditions:

Warranty Conditions:

TechStyle’s liability shall be limited to a refund of the purchase price paid for the defective product.

Proof of purchase (i.e. original invoice) will be required.

TechStyle’s obligation under this warranty is to replace the cable providing the cable is installed and used within the specified ratings and applied in accordance with good engineering practice, and providing said products are proved by our examination to be defective.

Replacement means provision of a replacement product and does not include any material, freight or labour costs nor any costs relative to the removal or disposal of the defective product or re-installation of the replacement product.

If no replacement exists then TechStyle may at its discretion supply a refund of the original purchase price of the cable.

This warranty does not cover cosmetic damage or damage due to acts of God or force majeure, such as lightning, floods and earthquakes, accidental damage, misuse, abuse, negligence, fair wear or tear or modification of, or to any part of the product.

The warranty does not cover damage due to improper care, operation or maintenance, or connection to improper voltage supply, or attempted repair by anyone other than a facility or person authorised by TechStyle Ltd.  

The warranty covers the said product for the fair and reasonable lifetime of the original installation only.

This Lifetime Warranty is in lieu of all other warranties, express or implied, including any warranty of merchantability, fitness for particular purpose or other warranty of quality, and all other liabilities or obligations on the part of TechStyle.  There are no warranties which extend beyond the face hereof.

In no case will TechStyle be liable either in tort, contract or otherwise, for direct, indirect, special, incidental, punitive, consequential, or other similar damages, including but not limited to, damage for the loss of business profits business interruption, or any other loss, regardless of the cause of such damage, whether or not caused by or resulting from the negligence of TechStyle, even if TechStyle has been advised of the possibility of such damages.  In addition, in no event shall TechStyle be liable in connection with this lifetime warranty in an amount that exceeds the payment TechStyle has received for the defective product.

This lifetime warranty shall not apply to any cable which is stored or utilised in harsh environmental or electrical conditions outside the scope of any written specifications issued by TechStyle.

TechStyle takes great care to supply reliable and dependable products; however, some products can fail eventually.  You must take precautions to install your equipment to prevent damage and avoid personal injury in the unlikely event of failure, and to install your equipment in compliance with local codes.

We do not take any responsibility for third party products, i.e., we will not reimburse any damage to devices used together with our products.

This warranty excludes claims for incidental or consequential damages.

This warranty does not affect and is in addition to any statutory rights you may have under New Zealand law.

Customers must return the product back to us at their own cost for our inspection, to confirm the product is eligible for a replacement under this Limited Lifetime Warranty.

 

Replacement:

Before returning your product to us, please follow the troubleshooting steps below.  On receipt, should we deem your product's defect to be covered by the warranty, we will dispatch a new product to you to a New Zealand address within 30 days.

 

Please return your cable together with Proof of Purchase to:

TechStyle Ltd

PO Box 147 343 Ponsonby

Auckland 1144

 

Or deliver/courier to: 7 College Hill, Freemans Bay, Auckland, New Zealand

 

Troubleshooting your HDMI Connection

HDMI is now the main type of connection used in home theatre setups that include HD and 4K Ultra HD TVs, video projectors, Blu-ray Disc players, home theatre receivers, network media players/Media streamers, and cable/satellite boxes.  One purpose of HDMI is to make it easier to connect all your components together by using one cable for both audio and video.

HDMI problems are where the OSD's (On Screen Displays) and other inputs work, but the HDMI inputs do not.  This can result in no picture, no sound, or both.  Sometimes the source device will display an error message, or the TV will display a "no signal" error message.  In some cases HDMI problems may cause "snow" in the picture and hissing sounds in the audio.

Copy-Protection and the HDMI Handshake

Another purpose for the implementation of the HDMI connection standard: copy-protection (known as HDCP- and for 4K HDCP 2.2).  This requires that HDMI connected components be able to recognize and communicate with each other. This is referred to as the "HDMI handshake".  If the "handshake" doesn't work, the HDCP encryption that is embedded in the HDMI signal is not being recognized properly by one, or more, of the connected components. This most often results in not being able to see anything on a TV screen.

Here are some things you can do yourself if you find that your HDMI-connected components are not communicating properly.

 

HDMI Troubleshooting Tips

1. Check Your Cable Connections:

HDMI connections don't fit as tight as a component or composite video connection and can slip out sometimes if the equipment is moved slightly.

 

2. Power down and power up again:

Reset the units and initiate the handshake again by turning them off, unplugging them from the power, and powering them up again in order.  Leave all the HDMI cables connected during this process.

Plug the TV back into the power and turn it on.  It may turn itself off while you're doing the following steps.  No problem; just turn it back on.

Plug the surround-sound receiver (if any) back into the power and turn it on.

Plug the source device back into the power and let it go through its start-up routine.

 

2. Try A Different Turn-on Sequence For Your Components:

In other words, if you have a habit of turning on your TV first, then your Blu-ray Disc player, or other HDMI source component, try the reverse turn-on sequence and see if that works.

Also, if you have a Blu-ray Disc player, or another component, connected to a home theatre receiver and then to the TV - try different start-up combinations and see if that works.

If you find a sequence that works, remember it. Of course, make sure when everything is turned on, and that you have selected the correct input on your TV that the Blu-ray Disc player, or another source component, is connected to.

However, if changing the turn-on sequence of your TV and connected components doesn't seem to do the trick, with both the TV and source component on, just try switching to another input on the TV and then switch back to HDMI and see if the signal locks incorrectly.

Once you have determined the best turn-on sequence - write it down for future reference.

 

3. Check Your Source Device's Video Resolution Output Setting:

If your Blu-ray Disc player or other HDMI source device has a video resolution output setting menu, check to see if it is set to AUTO. If so, reset it to match the native resolution of your TV or video projector (such as 720p, 1080p, or 4K - if you have 4K-capable TV or video projector) and see if that provides a more stable result.

 

4. Use The Process Of Elimination:

Disconnect any components in the HDMI signal path and connect the HDMI source device directly to the TV input.  If the TV then works, you will know that one of the disconnected components or HDMI cables must be at fault.  You can start reconnecting cables and components one at a time.  When the TV quits working, you will know that the last thing you added was the problem.

If you have a Blu-ray Disc player (or another HDMI source) connected to a home theatre receiver to a TV and you still don't get anything to show up your TV screen regardless of the turn on the sequence you try, use the process of elimination.

Connect the Blu-ray Disc (or another HDMI source) directly to the TV. This bypasses the home theatre receiver. See if that does the trick. If so, the home theatre receiver, or the HDMI source component/home theatre receiver combination is most likely the culprit.

What you can do now is keep the HDMI source connected directly to your TV and then make a separate audio connection from your source device (such as a Blu-ray Disc player) to your home theatre receiver. This is not necessarily the most efficient connection method, but you can still use the separate video and audio connection workaround as the best option for the time being, or as a permanent solution if you prefer.

You could also try moving the HDMI cable to another HDMI input on the TV.  Use the TV remote to select the new input.  If the TV now works, this proves the original HDMI input was bad.  Leave it this way and enjoy your TV.

If you find that none of the above solutions works or works consistently - check to see if there are any announced firmware updates for your HDMI source and home theatre receiver (or even your TV) that may resolve this issue. Also, check to see whether there have been complaints filed or posted by other users regarding HDMI handshake issues with your components.

 

Troubleshooting HDMI-to-DVI or DVI-to-HDMI Connection Problems

Another HDMI connection issue sometimes arises when it is necessary to connect an HDMI-enabled device to a TV or monitor that has a DVI connection, or a DVI-enabled source device to an HDMI-equipped TV.

In this case, you need to use an HDMI-to-DVI conversion cable (HDMI on one end - DVI on the other) or use an HDMI cable with an added HDMI-to-DVI adapter or a DVI cable with a DVI-to-HDMI adapter. 

The added requirement is that the DVI-equipped device you are connecting is HDCP-enabled. This allows the proper communication between both the HDMI and DVI devices.

One other thing to point out is that where HDMI can pass both video and audio signals, DVI connections can only pass video signals. This means if you are successful connecting an HDMI source component to a DVI equipped TV, you still have to make a separate connection to access audio. Depending on the TV, this may be done either via RCA or 3.5mm audio connection.

Ordinarily, there should not be a problem converting HDMI to DVI, but there can be. For example, you will find that 3D and 4K signals are not compatible. With standard 480p, 720p, or 1080p resolution video signals, most of the time there is success, but you may have the experience where some adapters and conversion cables don't work as advertised. If you encounter this problem, it may not necessarily be the TV or another component. You may have to try a couple of different branded adapters or cables.

On the other hand, you can also run into a situation on older-DVI equipped TVs that even if they are HDCP compliant, they may not have the proper firmware to recognize the identity of the HDMI source component you are trying to connect. If you run into this situation a call to tech support for your TV or source component is a good idea before proceeding further.

 

Connecting Your PC/Laptop to a TV Using HDMI

With more consumers using their PC or Laptop as a home theatre source component, problems can arise when trying to connect an HDMI-equipped PC/Laptop to an HDMI-equipped TV. First, make sure that you go into your PC/Laptop settings and designate HDMI as the default output connection. If you can't get an image from your laptop to show up on your TV screen, try the following:

1. Try booting up your PC/Laptop with the HDMI cable connected to a TV that is on.

2. You can try booting up the PC/Laptop while the TV is off and then turn on the TV.

3. If the above options don't work, try booting up the PC/Laptop first, and, with the TV on, connect the HDMI cable to both the PC/Laptop and TV.

If all those options fail, if your TV has a VGA input, you may have to use that instead.

 

HDMI Without Cables

Another form of HDMI connectivity that becoming more available is "Wireless HDMI". This is most commonly done by an HDMI cable coming out of source device (Blu-ray Player, Media Streamer, Cable/Satellite Box) to an external transmitter that sends the audio/video signal wirelessly to a receiver, that, in turn, is connected to a TV or video projector using a short HDMI cable. Currently, there are two competing "wireless HDMI" format, each supporting their own group of products: WHDI and Wireless HD (WiHD).

On the one hand, both of these options are intended to make it more convenient to connect HDMI sources and displays without an unsightly cable (especially if your TV or video projector is across the room). However, just as with traditional wired HDMI connectivity, there can be "quirks" such as distance, line-of-site issues, and interference (depending on whether you are using WHDI or WiHD.

Also, there are differences on how both methods may be implemented on a brand and model level, such as whether some surround sound formats and 3D can be accommodated, and, most "wireless HDMI" transmitters/receivers are not 4K compatible, but, as of 2015, this is starting to be implemented.

If you install a "wireless HDMI" connection option and you find that it is isn't working properly, the first thing to do is try changing the position, distance, and component turn-on sequence and see if that solves the problem.

If you find that following those setup that issue cannot be resolved, contact Tech Support for your specific "wireless HDMI" connection product. However, if that still does not solve the problem, you may find that the "stability" of a traditional wired HDMI connection setup might work best for you.

 

The HDR Factor

Another HDMI connection glitch that you may run into deals with the implementation of HDR on an increasing number of 4K Ultra HD TVs.

If you have an HDR-enabled source component, such a UHD Blu-ray Disc player or Media Streamer connected to an HDR-compatible TV/Video projector and are attempting to access compatible HDR-encoded content, you may run into a situation where the TV/Video Projector may not recognize the HDR content.

Ordinarily, when an HDR TV or Video Projector detects and incoming HDR signal, a brief confirmation indicator should appear on the top left or right corner of the screen. If you do not see this indicator, or see a displayed message by the TV or source component that states that you need to connect the HDR source to an HDR-compatible TV or if a message that states that the incoming signal has been downgraded to 1080p due to the lack of proper HDR detection, here are ways that you may be able to correct this issue.

Make sure you are using Hi-Speed HDMI cables (at least 10.2GBps rated).

If you have your HDR source routed through a home theatre receiver to a compatible TV/Video projector, make sure your home theatre receiver is also HDR compatible.

Go into your source component's video resolution output settings and see it is set to AUTO. If so, change the resolution output setting to 4K (sometimes labelled 4K/2K) and see if that corrects the problem.

The reason that this problem occurs is that the firmware of the TV/Video projector may not be reading the HDR signal correctly when the video resolution setting output is set to AUTO, so changing the source device's setting to 4K may correct the problem. Check your TV/Video Projector has the most recent firmware update.

After changing your settings, if your TV/Video projector is still not recognizing your HDR source, then contact tech support for your TV/Video projector, or even your source device(s), and see if they can address the issue.



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